Privacy Policy
Last updated: October 15, 2025
1. Introduction
At Tidepays ("we", "our", or "us"), we value your privacy and are committed to protecting your personal and financial information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and financial services.
2. Information We Collect
We collect information necessary to provide seamless credit card to bank transfer services:
- Personal Information: Full name, email address, phone number, and KYC documents as required by RBI guidelines.
- Financial Information: Beneficiary bank account details, IFSC codes, and transient credit card transaction metadata (PCI-DSS compliant).
- Technical Data: IP address, device information, browser type, and access logs.
3. How We Use Your Information
Your information is used strictly for processing transactions, verifying identity (KYC/AML), preventing fraudulent activities, providing customer support, and complying with statutory financial regulations.
4. Data Security
We implement robust security measures including AES 256-bit encryption, secure HTTPS connections, and strict access controls. We do not sell or rent your personal data to third parties.
5. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer:
- Email: officialtidepay@gmail.com
- WhatsApp Support: +91 82696 87795
- Address: TCS Office, Hyderabad: Plot No. 1, Software Units Layout, Hitech City Main Road, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana 500081