Refund & Cancellation Policy
Last updated: October 15, 2025
1. Overview
At Tidepays, we strive to ensure instant and successful credit card to bank transfers. Because of the real-time nature of financial settlements, specific rules apply to cancellations and refunds.
2. Transaction Cancellation
Once a transfer request is initiated and processing has started with the payment gateway or banking network, it cannot be cancelled by the user. Please verify all beneficiary account details before confirming a transfer.
3. Failed & Reversed Transactions
If a transaction fails due to technical errors, incorrect bank details, or banking network timeouts:
- The debited amount, along with any charged fees, will be automatically reversed to your source credit card / bank account.
- Reversal processing time typically takes 3 to 5 business days depending on your credit card issuer.
4. Refund Claims & Support
If you experience any discrepancy or need assistance with a failed transaction refund, contact our support team immediately:
- Email: officialtidepay@gmail.com
- WhatsApp Support: +91 82696 87795 (24/7)
- Registered Address: TCS Office, Hyderabad: Plot No. 1, Software Units Layout, Hitech City Main Road, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana 500081